Nick's Blog

Success in EVERY direction!

Remember the story about the frog in the pot of water?  If the temperature goes up little by little, the frog stays put and it finally gets cooked.  Well, the magic number there was 212 degrees!  Windber Medical Center is right now at 210 degrees.   We are COOKIN'!!   But, in our case, it is not only positive, it is also amazing and exciting.

The Pennsylvania Mountains Healthcare Alliance recently received a $1+ million grant to begin connecting all of our hospitals together through fiber connectivity.  The potential ramifications of this network are virtually limitless.  They include the ability to do everything from provide disaster recovery for our network hospitals to all types of clinical and entrepreneurial activities.

WMC's as-yet-unannounced fund drive is already up to $2M, and our employees have donated more than $75,000 in the past few weeks.  That's a million a month with months to go.  These funds will allow us to put in our new emergency department, expand the obstetrics/nursery area, to add a new entrance from Somerset Avenue and much more.  Thanks to everyone who has donated and to Attorney Tim Leventry, Campaign Chair, and the hard working team that is making this happen. 

Due to the tireless work of Susan Ott and our Joint team, preparation for Joint Commission seems to be moving along very well, too.

The Windber Research Institute has finally begun to receive all of the grant funds that were caught up in bureaucratic bottlenecks over the past year and a half.  This will ensure our continued expansion and growth with the addition of several new employees at both the research PhD and technical levels.

A new local company, Illumina, is providing our physicians with the opportunity to begin sophisticated clinical trials for their patients, potentially a national or international patient draw. 

The new team at the Joyce Murtha Breast Care Center includes several RN's, our psychologist, and numerous other staff members.  This combined team is making amazing progress.  The new Woman'sCare program at the Breast Center is only two months away from formal launch, and will include several sophisticated new modalities, treatments and opportunities to help women in our area and around the world.

Financially, we are having the best year in our 102 year history.  Of course, it is critical that our financial performance is at this level so as to allow us to purchase and install our new computer system.  That project is making us all a little crazy, but is coming along very well, too. 

So, for the nay sayers, the disbelievers, the cynics and the worry warts; all we can say is too bad, so sad.   

WindberCare is thriving, patient numbers are growing, and nothing, absolutely nothing will get in the way of the wonderful optimism that our employees demonstrate toward our patients and stakeholders every day. 

Person Tim Leventry

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Random Thoughts. . . Learn From Your Mistakes

Make sure you know the question before you give the answer.

My kids taught me a lot about this job. At age seven, my son said, "Dad, where did I come from?" I knew that question was coming, but I had not expected it that soon. "Son," I said, "Let me explain about life" As I began my meticulously rehearsed tale of the birds and the bees, I slowly explained the nuances of life, love and more bees.

I was perspiring profusely as I stumbled over these sensitive descriptions. After about ten minutes of squirming, stuttering and stammering I said, "Do you understand, son?" To which he turned to me and said, "Heck, Dad, I knew all that stuff. I just wanted to know what hospital I came from, Mercy or Windber?"

Learn to share.

Hospitals deal every day in life and death issues. They are extremely complex and multifarious places. Emotions can run very high as well as we deal with the challenges and mysteries of life. Helping people to share has been a very large part of my life. Helping them to share resources, time, space and all aspects of life is a very important contributor to our success as both care givers and human beings. When I was eight, my Aunt Mildred gave me three pieces of bubble gum. As I was walking home with all three pieces stuffed into my jaw, a group of kids jumped me, pinned me down, took my gum right out of my mouth and divided it up between them. It would have been a lot easier on me if I had just kept a few pieces out to share.

Finally, don’t repeat it if you don’t understand it.

In any organization there always seems to be someone who takes great pleasure in telling the story when they aren't really sure of its meaning. After standing near Jack, a 15 year old sixth grader at school one day, my vocabulary expanded exponentially. He talked about mysterious things that made no sense to me, but he was big and I was small. In my world, that meant that Jack knew all. That night when my mom told me, the little third grader, to get ready for bed, I looked up at her standing beside my grandmother, aunt and dad and said, "I don’t have to go to bed, you @$#%&*$@!"

My limp cleared up right before I had to walk across the stage to pick up my college diploma thirteen years later.

Learn from your mistakes.

Horses and Health

Due to my personal fund raising commitments this year, the staff here at Windber Medical Center probably feels like hiding under their desks when they see me coming.  You see, this is the year that we did a feasibility study to decide if we will have enough community support to raise needed funds to construct expanded emergency and obstetrics facilities and to provide WMC with a reserve for the future.  That effort will be made public in a very few weeks. 

The reason for their angst, has been that, for whatever reason, this is the year that their boss, me, has been solicited to solicit contributions for numerous other organizations in the area.  As a board member for the Keystone Chapter of the American Red Cross, we worked with a tremendous group of local leaders, including our Congressman Jack Murtha, who helped us conduct a  successful $300+K campaign that literally gave that organization new life.

Then we were approached by the Boy Scouts of America for their annual dinner to help generate enough cash to support their efforts as well.  Over $110,000 was raised for that effort, the results of which will ensure the continued growth of the Penns Woods Council of the Boy Scouts of America.

Next, came the Girl Scouts of Talus Rock; that project is currently underway and hopefully, will produce the needed funds for expansion and growth.  Oh, yeah, and the Winter Jazz Concert is coming up, too. Finally, this is the tenth anniversary of the Arcadia Performing Arts Theater, and that place surely needs to be endowed with a reserve fund that will ensure its continued success.

Several years ago one of our employees explained philanthropy to me in this way.  Each one of us have several pockets, and each pocket can represent our varied fund raising interests.  In the spirit of giving, it is clear to us that, if you like the organization, believe in the mission or, for whatever reason, care about the vision provided by the board or the leadership involved, you make your decision to give or not to give. 

When my own mother passed away, we discovered that, although her pensions amounted to less than half of the average salary in our area —which is about $10,000 less than the average U.S. salary, she was donating at least 50% of that money to organizations in which she believed.   So, here's one more worthy cause.

A few years ago, a wonderful, caring, local physician approached us regarding children at risk.  During the numerous meetings that we held, we discovered the incredible healing qualities that equestrian therapies can provide.  Yesterday, this topic was reintroduced here at Windber Medical Center by a dedicated, committed physician, Dr. Deb Baceski.  She met with me to discuss the Somerset Therapeutic Association for Riders, S.T.A.R. located on the web at STA4R.org.  According to their website, "Established in 1995, STAR has been providing safe, closely supervised riding lessons to physically and/or mentally challenged children."  It goes on to explain that; "In a typical training session, a handicapped child is helped to mount a carefully trained horse, and is then escorted on a ride for twenty minutes by three volunteers . . . "

One of the challenges that STAR is facing right now is that of the sometimes brutal winter weather that residents of this area have grown to know and "?" love.  Dr. Baceski approached us for assistance in a program that she calls, The HORSE POWER Project.  This project involves constructing an indoor riding arena so that the free therapy provided through this program is not interrupted by frost bite.

Although Windber Medical Center is also quietly involved in soliciting assistance in our own expansion needs,  this horse power project is not financially overpowering.  The volunteer Physical Therapists, Physician Assistants, Teachers and Physicians who enable this empowering, socializing, learning program to go on for those individuals isolated by their disabilities, can't do it alone.

So, take a look at sta4r.org, and, if you personally believe in this volunteer effort, or if you know of someone who could help them network their way to an enclosed arena, we invite you to show your support.    Their address is 305 Highpoint Drive Somerset, PA 814-445-4909.  Give if you want, but at least talk to someone who might.

"The best and most beautiful things in the world cannot be seen or even touched.  They must be felt with the heart." 
—Helen Keller

What it is all about . . .

Recently, my opinions have created some serious buzz in both our hospital and around our area.  My philosophical stand on patient-centered care is well known.  It has been the driving passion behind my entire life's work.  As a teacher and as a hospital administrator, it has been my commitment to do whatever was necessary to protect first, the kids, and now, our patients; to make them the center of our universe.

It is essential that we are reminded that each of us is a part of a much larger community, mankind. Obviously, some of us internalize these musings as coming from a leader who is not getting his hands dirty in the trenches, and the observation is absolutely accurate.  Unlike Braveheart, I am not out there in the middle of the battle.  I am not dealing with the nuts and bolts of the day to day challenges of patient care, but my role as a leader is to provide clear direction and to enable Windber Medical Center to have a bright, successful future.  The only way that this can occur is through differentiation.  How can we be different from other care centers?

It is important, however, that we detach from the intensity of our emotions now and allow ourselves to cultivate a more global perspective.  How would you want your mother or child to be treated?  How would you, as a patient, want to be cared for here?  If the answer is that you would like to be the center of that care, you are being honest and forthright.  That is all that this is about.  It is about putting the patient first.

But we are reminded of our limitations.  We are, after all, only human, and the daily challenges are real; our ability to deal with every element of our lives is real, and the pressures of life and death challenges are not easy to overlook.  So, we must focus on the fact that "we are not the enemy."  We must be the shining spot where patients know they will be protected, loved and compassionately embraced.

A Short Clarification

Let me begin with a very sincere apology. I am truly sorry if I did not make clear the substance of my article in last Monday's Business Review of the Trib. It was about Love, Compassion, Nurturing, and most importantly, making the patient, not the professional, the center of care.  It doesn't matter if a physician, like the amazing doctors here at Windber Medical Center, makes rounds at midnight, 2:00 AM or 9:00 PM if the patient and their family is the center of their care. Our physicians and staff, carefully ensure that their patients do receive this type of care.  This is was what it should all be about, making the patient, not the professionals, the center of our healthcare world.  This is what makes Windber Medical Center the wonderful place that it is.